MCHD LEADERSHIP - NURSING DIVISION
Allison Loya
Elizabeth Cortez
Amanda Hokanson
Director of Med Surg / Intermediate Care
Amanda Hokanson
Elizabeth Cortez
Amanda Hokanson
Director of Infection Control & Employee Health
Elizabeth Cortez
Elizabeth Cortez
Elizabeth Cortez
Director of Quality Assurance / Performance Improvement (QAPI)
Kelly Galloway
Elizabeth Cortez
Elizabeth Cortez
Director of Emergency Services
Laura Vasquez
Stacey Robinson
Laura Vasquez
Director of Population Health
Michele Sharp
Stacey Robinson
Laura Vasquez
Director of Women's Services
Sandra Qualls
Stacey Robinson
Stacey Robinson
Director of Utilization Review
Stacey Robinson
Stacey Robinson
Stacey Robinson
Director of Surgery
Steve Fuston
Steve Fuston
Steve Fuston
Director of EMS
MCHD LEADERSHIP - ANCILLARY SERVICES
Amanda Jones
Christine Kimbrell
Amanda Jones
Director of Laboratory
Cari Harp
Christine Kimbrell
Amanda Jones
Director of Imaging
Christine Kimbrell
Christine Kimbrell
Christine Kimbrell
Director of Therapy Services
Cody McCutchan
Christine Kimbrell
Christine Kimbrell
Director of Risk Management
Elise Heil
Jamie Batenhorst
Jamie Batenhorst
Director of Pharmacy
Jamie Batenhorst
Jamie Batenhorst
Jamie Batenhorst
Director of Respiratory Services
Katie Johnson
Jamie Batenhorst
Katie Johnson
Director of Hospice
MCHD LEADERSHIP - SUPPORT SERVICES
Katelyn Salcido
Kimberly Corriveau
Kimberly Corriveau
Controller
Kimberly Corriveau
Kimberly Corriveau
Kimberly Corriveau
Director of Patient Financial Services
Larry Churchill
Kimberly Corriveau
Larry Churchill
Director of Medical Information Services
Lindsey Hammock
Kimberly Corriveau
Larry Churchill
Director of Environmental Services
Melissa Venzor
Melissa Venzor
Melissa Venzor
Director of Admissions
Shawn Shafer
Melissa Venzor
Melissa Venzor
Director of Plant Operations
Tina Harding
Melissa Venzor
Tina Harding
Director of Materials
Zandy Perez
Melissa Venzor
Tina Harding
Director of Clinic Billing
AWARDS & RECOGNITION
Unsolicited/ Unpaid Awards
Moore County Hospital District and its services and providers do not solicit or pay money to be considered for any award or recognition. As such, all recognition listed below was awarded based solely on MCHD performance.
National Rural Health Association & Chartis Center for Rural Health
2024 CHARTIS NATIONAL TOP 100 CRITICAL ACCESS HOSPITAL
MCHD placed in the top 100 overall critical access hospitals in the nation in 2024. The top 100 CAHs achieved success in overall performance based on a composite rating from eight indices of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge, and finance. This group was selected from the Chartis Center for Rural Health’s top 100 CAH list.
2023 & 2024 NATIONAL TOP 20 CRITCAL ACCESS HOSPITAL IN QUALITY
MCHD placed 9th out of over 1,300 Critical Access Hospitals (CAHs) nationwide for quality in 2023 and 13th in 2024 as determined by the Chartis Center for Rural Health for Quality.
The top 20 CAHs achieved success in overall performance based on a composite rating from eight indices of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge, and finance. This group was selected from the Chartis Center for Rural Health’s top 100 CAH list. MCHD achieved success in the following key area of performance:
- Quality index: A rating of hospital performance based on the percentile rank across rural-relevant process of care measures.
Press Ganey
GUARDIAN OF EXCELLENCE AWARD FOR EMPLOYEE ENGAGEMENT
The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience. MCHD has received this award 2013, 2021, and 2024.
Hurst Gold Standard of Nursing
Awarded in 2017 for CAHPS scores specific to nursing.
Medicare Value Based Purchasing
VALUE BASED PURCHASING
Awarded in January of 2016; Medicare Incentive/Penalty program with criteria based on Core Measure Clinical Quality Measures, HCAHPS Patient perception of care, Readmission & Mortality Rates, and Financial efficiency
- 4th in Panhandle of Texas
- 32d in State of Texas
- 272nd in Nation
Awarded in January of 2015; Medicare Incentive/Penalty program with criteria based on Core Measure Clinical Quality Measures, HCAHPS Patient perception of care, Readmission & Mortality Rates, and Financial efficiency
- 1st in Panhandle of Texas
- 2nd in State of Texas
- 26th in Nation
Awarded in January of 2013; Medicare Incentive/Penalty program with criteria based on Core Measure Clinical Quality Measures and HCAHPS Patient perception of care
- 1st in Panhandle of Texas
- 8th in State of Texas
- 12th in Nation
TOP PERFORMER AWARDS
- 2011 (for performance in 2010) – Joint Commission Top Performer Award for Pneumonia and Surgical Care (one in 405 nationwide to receive the award)
- 2012 (for performance in 2011) – The Joint Commission Top Performer Award for Surgical Care (one of 620 hospitals nationwide)
- One in only 244 hospitals nationwide to receive the award two years in a row at the time
TMF Quality Silver Award
The Texas Health Care Quality Improvement Awards honors Texas hospitals that are performing quality initiatives aimed at improving outcomes in patient care by recognizing those hospitals that have improved their performance on specific national quality measures.
Studer Group
HEALTHCARE ORGANIZATION OF THE MONTH
Studer Group® is an organization that works with over 800 healthcare organizations in the U.S. and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial outcomes. Studer Group awards one rural organization and one urban organization the Healthcare Organization of the Month based on the organization’s performance. MCHD was selected as the Healthcare Organization of the Month for May 2013.
EXCELLENCE IN PATIENT CARE AWARD
Awarded in 2017 for CAHPS scores specific to nursing.
Employee Satisfaction Scores
- MCHD ranked in the 95th percentile in the October 2023 Employee Satisfaction survey as per the Press Ganey database of over 3,000 hospitals.
- MCHD ranked in the 96th percentile in the April 2022 Employee Satisfaction survey as per the Press Ganey database of over 3,000 hospitals.
- MCHD ranked in the 96th percentile in the October 2021 Employee Satisfaction survey as per the Press Ganey database of over 3,000 hospitals.
- MCHD ranked in the 90th percentile in the April 2019 Employee Satisfaction survey as per the Press Ganey database of over 3,000 hospitals.
- MCHD ranked in the 87th percentile in the October 2017 Employee Satisfaction survey as per the Press Ganey database of over 2,000 hospitals.
- MCHD ranked in the 88th percentile in the April 2016 Employee Satisfaction survey as per the Press Ganey database of over 700 hospitals.
- MCHD ranked in the 94th percentile in the October 2014 Employee Satisfaction survey as per the Press Ganey database of over 700 hospitals.
- MCHD ranked in the 97th percentile in the April 2013 Employee Satisfaction survey as per the Press Ganey database of over 700 hospitals.
Texas State House of Representatives Resolution
- MCHD received an unsolicited Resolution from the Texas State House of Representatives commending it for its quality performance and patient safety
- MCHD received an unsolicited Resolution from the Texas State House of Representatives commending it for it quality nursing care.
- MCHD received an unsolicited Resolution from the Texas State House of Representatives commending it for its performance and dedication during the COVID-19 pandemic.
Memorial Nursing and Rehabilitation Center
- Recognized as a Top Performing Nursing Home by US News and Word Report in 2022/2023 and 2023/2024. This award places MNRC in the in the top 5% of more than 15,000 nursing homes in the state based on resident care, safety, and outcomes; infection rates; staffing; and health inspections.
- Awarded five stars from Medicare/Medicaid multiple years.
- In 2014, and 2016 Memorial Nursing and Rehabilitation Center (MCHD’s Nursing Home) received a clinically deficiency-free State survey.
- In 2014, 2015, and 2016 MNRC received a deficiency-free life safety survey
Memorial Home Health & Hospice
HOMECARE ELITE AWARD
- The HomeCare Elite Award was compiled using publicly available data from the CMS Home Health Compare and CMS cost reports. The HomeCare Elite also recognizes the Top 100 and Top 500 providers nationwide. Now in its tenth year, the HomeCare Elite™ recognition program lists the top 25 percent of home health agencies in the country. Memorial Home Health Received the award in 2010, 2011, 2013, 2014, 2015, and 2016.
- Memorial Hospice received a deficiency-free State Survey the previous two surveys.
- Memorial Hospice is currently at 100% in reducing patient pain within 48 hours
- Memorial Home Health received a deficiency-free State survey three years in a row
Other Awards
- MCHD Dietary Department received a deficiency-free Department of Health Survey in February 2015
- MCHD Dietary Department received a deficiency-free TDHS survey for the nursing home for food service
- MCHD Obstetrics Department received an Award for Excellence in December 2012 from the Texas Department of State Health Services for participation in the ImmTrac program
- MCHD Obstetrics Department has a Distinguished TEHDI Certification
- MCHD Medical Records recognized for high performance in paternal designation in 2016
- MCHD has successfully attested all phases for government mandated Electronic Medical Records.
A BRIEF HISTORY OF THE DISTRICT
Memorial Hospital
Memorial Hospital held its dedication ceremony on Sunday, September 6, 1948. The principal speaker was Dr. James P. Cornette, president of West Texas State College at Canyon, who addressed a crowd of over 200 people. An open house and tour followed which was attended by over 400 people.
The new Moore County hospital was one of the best appointed and finished hospitals in this area, with the latest model fixtures throughout.
- There were 23 beds
- The cost was $375,000 including equipment
- The first administrator was Frank Cheevers, with 12 hospital staff and four doctors
- A nurse’s salary was $125/month, 8 hours a day, 6 days a week, and included meals
- A complete operating room, tiled and complete with the latest model operating table, and the latest design in counterbalanced operating lights.
- A complete obstetrics room, with table and variable focus light.
- A neat scrub room between the obstetrics and operating rooms.
- Six semi-private, seven private rooms, and one three bed ward. Furniture in all rooms of modern design by Hill-ROM.
- A nursery with 6 bassinets and the baby incubator (given by Dumas Business and Professional Women).
- An oxygen tent, complete dispensary, emergency treatment room for accident victims.
- A complete stainless steel kitchen; double oven stove, a 75 cu ft refrigerator, ample cabinet & working space, potato peeler, food mixer, and automatic dishwasher. A dining room seating 30 persons, lockers & dressing rooms for staff members.
- A completely equipped waiting room with comfortable wood furniture, laundry chutes.
- The heating plant is in the basement, as is the mechanical unit for the kitchen refrigerator.
- A Private room cost $10/day
- The first patient was admitted on Monday, Sept 6, 1948 at 8:10 am.
- The first baby born was a girl, born at 7:58 am on Sept. 6, 1948.
- The first members of the hospital Board of Directors were: W.J. Morton, Jr, J.C. Barnhart, Roy Meirs, Fad. D. Hill, and Roy Clark.
- W.J. Morton, Jr was the Chairman of the Board and was the benefactor of MCHD's Morton Scholarship fund, which provides scholarships to students who are pursuing a career in the healthcare field.
The hospital was designed by Guy Carlander and built by the Wirtz Company, both from Amarillo and was built under the supervision of the Moore County Commissioners Court including Judge Arthur Ullom and Commissioners L.J. Haile, H.L. Hooter, George Bain and W.W. Burnett.
In June of 1969, legislation was passed which allowed Memorial Hospital to expand into a Hospital District, and Moore County Hospital District was born.
The District has grown to employ in excess of 300 employees and now includes expanded product lines such as an attached Nursing Home, a Swing Bed Unit, Physical, Occupational, and Speech therapies, Home Health, Hospice, multiple Physician's clinics, and more.
It has received technological upgrades to rival the largest hospitals and it performs clinically alongside the best hospitals in the nation.
In 2018, The District began an expansion and renovation project to update the facilities and to allow exceptional patient care at MCHD to continue far into the future. The patient care addition was completed early in 2021 and the renovation phase is currently underway. Please pardon our dust!