2024 & 2025 CHARTIS NATIONAL TOP 100 CRITICAL ACCESS HOSPITAL

MCHD placed in the top 100 overall critical access hospitals in the nation two years in a row. The top 100 CAHs achieved success in overall performance based on a composite rating from eight indices of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge, and finance.

2022, 2023, 2024, & 2025 CHARTIS PERFORMANCE LEADERSHIP AWARD

MCHD received the CHARTIS Performance Leadership Award for three years in a row. The Performance Leadership Awards recognize top quartile performance among rural hospitals in Quality, Outcomes and Patient Perspective.

2023 & 2024 NATIONAL TOP 20 CRITCAL ACCESS HOSPITAL IN QUALITY

MCHD placed 9th out of over 1,300 Critical Access Hospitals (CAHs) nationwide for quality in 2023 and 13th in 2024 as determined by the Chartis Center for Rural Health for Quality.

The top 20 CAHs achieved success in overall performance based on a composite rating from eight indices of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge, and finance. This group was selected from the Chartis Center for Rural Health’s top 100 CAH list. MCHD achieved success in the following key area of performance:

Quality index: A rating of hospital performance based on the percentile rank across rural-relevant process of care measures.

2025 & 2026 5-STAR HONOR ROLL RATING – NATIONAL RURAL RATING SYSTEM

Open to all U.S. rural medical facilities, this prestigious recognition is based on ratings submitted by October with the Honor Roll revealed in November. Honorees earn a 12-month distinction contingent on maintaining high patient experience ratings that meet the set standards. It’s a badge of honor, showcasing hospitals that go above and beyond in delivering exceptional care.

GUARDIAN OF EXCELLENCE AWARD

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

MCHD has received this award in 2013, 2019, 2021, and 2024 for Employee Satisfaction/Engagement. In 2024 , MCHD was also recognized for Physician Engagement.

US NEWS & WORLD REPORT

The Memorial Nursing & Rehabilitation Center Nursing Home, a service of MCHD, was recognized as a Top Performing Nursing Home by US News and Word Report in 2022/2023, 2023/2024, & 2025/2026. This award places MNRC in the in the top 5% of more than 15,000 nursing homes in the state based on resident care, safety, and outcomes; infection rates; staffing; and health inspections.

2023 TEXAS EMS AGENCY OF THE YEAR

MCHD EMS was awarded the 2023 Texas EMS Agency of the Year Award

2024 DISTINGUISHED DESIGNATION FOR EARLY HEARING DETECTION AND PREVENTION

MCHD Women’s Services received the Distinguished Designation for their efforts in hearing detection and prevention in newborns

RURAL HEALTHCARE ORGANIZATION PIONEER AWARD

In 2025 MCHD Population Health & Telenursing was recognized as Rural Healthcare Organization Pioneers for their groundbreaking work developing a population telehealth program to address our community’s need for continuing healthcare at home.

2024 SUPPLY CHAIN EXCELLENCE AWARD

MCHD Materials Management was awarded the 2024, 2025, & 2026 Supply Chain Excellence Award by Alliant Purchasing for streamlined and optimized supply chain processes resulting in medical supply efficiency which contributes to advancing healthcare delivery and patient care.

EMPLOYEE SATISFACTION

MCHD ranked in the 94th percentile in the October 2025 Employee Satisfaction survey as per the Press Ganey database of over 3,000 hospitals.

MCHD ranked in the 95th percentile in the October 2023 Employee Satisfaction survey as per the Press Ganey database of over 3,000 hospitals.

MCHD ranked in the 96th percentile in the April 2022 Employee Satisfaction survey as per the Press Ganey database of over 3,000 hospitals.

MCHD ranked in the 96th percentile in the October 2021 Employee Satisfaction survey as per the Press Ganey database of over 3,000 hospitals.

MCHD ranked in the 90th percentile in the April 2019 Employee Satisfaction survey as per the Press Ganey database of over 3,000 hospitals.

MCHD ranked in the 87th percentile in the October 2017 Employee Satisfaction survey as per the Press Ganey database of over 2,000 hospitals.

MCHD ranked in the 88th percentile in the April 2016 Employee Satisfaction survey as per the Press Ganey database of over 700 hospitals.

MCHD ranked in the 94th percentile in the October 2014 Employee Satisfaction survey as per the Press Ganey database of over 700 hospitals.

MCHD ranked in the 97th percentile in the April 2013 Employee Satisfaction survey as per the Press Ganey database of over 700 hospitals.

TEXAS STATE HOUSE OF REPRESENTATIVES

MCHD received an unsolicited Resolution from the Texas State House of Representatives commending it for its quality performance and patient safety

MCHD received an unsolicited Resolution from the Texas State House of Representatives commending it for it quality nursing care.

MCHD received an unsolicited Resolution from the Texas State House of Representatives commending it for its performance and dedication during the COVID-19 pandemic.

ADDITIONAL AWARDS & RECOGNITION

MCHD Dietary Department received a deficiency-free Department of Health Survey in February 2015

MCHD Dietary Department received a deficiency-free TDHS survey for the nursing home for food service

MCHD Obstetrics Department received an Award for Excellence in December 2012 from the Texas Department of State Health Services for participation in the ImmTrac program

MCHD Obstetrics Department has a Distinguished TEHDI Certification

MCHD Medical Records recognized for high performance in paternal designation in 2016

MCHD has successfully attested all phases for government mandated Electronic Medical Records.

MCHD Nursing Received the Hurst Gold Standard of Nursing Award for CAHPS scores specific to nursing in 2017

MCHD Received the TMF Quality Silver Award – The Texas Health Care Quality Improvement Awards honors Texas hospitals that are performing quality initiatives aimed at improving outcomes in patient care by recognizing those hospitals that have improved their performance on specific national quality measures.

MEMORIAL NURSING & REHABILIATION CENTER NURSING HOME

Memorial Nursing and Rehabilitation Center has been designated five stars from Medicare/Medicaid multiple years, including 2025 & 2026

In 2014, and 2016 Memorial Nursing and Rehabilitation Center (MCHD’s Nursing Home) received a clinically deficiency-free State survey.

In 2014, 2015, and 2016 MNRC received a deficiency-free life safety survey

VALUE BASED PURCHASING

Awarded in January of 2016; Medicare Incentive/Penalty program with criteria based on Core Measure Clinical Quality Measures, HCAHPS Patient perception of care, Readmission & Mortality Rates, and Financial efficiency

4th in Panhandle of Texas

32d in State of Texas

272nd in Nation

Awarded in January of 2015; Medicare Incentive/Penalty program with criteria based on Core Measure Clinical Quality Measures, HCAHPS Patient perception of care, Readmission & Mortality Rates, and Financial efficiency

1st in Panhandle of Texas

2nd in State of Texas

26th in Nation

Awarded in January of 2013; Medicare Incentive/Penalty program with criteria based on Core Measure Clinical Quality Measures and HCAHPS Patient perception of care

1st in Panhandle of Texas

8th in State of Texas

12th in Nation

TOP PERFORMER AWARDS

2011 (for performance in 2010) – Joint Commission Top Performer Award for Pneumonia and Surgical Care (one in 405 nationwide to receive the award)

2012 (for performance in 2011) – The Joint Commission Top Performer Award for Surgical Care (one of 620 hospitals nationwide)

One in only 244 hospitals nationwide to receive the award two years in a row at the time

STUDER GROUP HEALTHCARE ORGANIZATION OF THE MONTH

Studer Group® is an organization that works with over 800 healthcare organizations in the U.S. and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial outcomes.  Studer Group awards one rural organization and one urban organization the Healthcare Organization of the Month based on the organization’s performance.  MCHD was selected as the Healthcare Organization of the Month for May 2013.

STUDER GROUP EXCELLENCE IN PATIENT CARE AWARD

Awarded in 2017 for CAHPS scores specific to nursing.

HOMECARE ELITE AWARD – MEMORIAL HOME HEALTH & HOSPICE

The HomeCare Elite Award was compiled using publicly available data from the CMS Home Health Compare and CMS cost reports. The HomeCare Elite also recognizes the Top 100 and Top 500 providers nationwide. Now in its tenth year, the HomeCare Elite™ recognition program lists the top 25 percent of home health agencies in the country. Memorial Home Health Received the award in 2010, 2011, 2013, 2014, 2015, and 2016.

Memorial Hospice received a deficiency-free State Survey the previous two surveys.

Memorial Hospice is currently at 100% in reducing patient pain within 48 hours

Memorial Home Health received a deficiency-free State survey three years in a row